Terms and Conditions
GENERAL TERMS AND CONDITIONS
AND CUSTOMER INFORMATION
I. GENERAL TERMS AND CONDITIONS
1. SCOPE AND DEFINITIONS
1.1 These General Terms and Conditions apply to all contracts concluded through the website:
https://itspocus.com
between the customer and:
FMAS Ltd, trading as POCUS
Alexandrou Papadiamanti 1
Block A / Office 26
6035 Larnaca
Cyprus
Company Registration No.: HE 412242
VAT ID No.: CY10412242C
Email: itspocus@outlook.de
hereinafter referred to as “POCUS”, “we”, “us” or “the Seller”.
1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, craft or profession.
1.3 A business customer is any natural or legal person or legally capable partnership acting for purposes relating to their trade, business, craft or profession.
1.4 Any terms and conditions submitted by a business customer shall not apply unless we have expressly agreed to them in writing.
1.5 Mandatory statutory rights granted to consumers under applicable consumer protection law remain unaffected by these Terms and Conditions.
2. PRODUCTS AND PRINT-ON-DEMAND PRODUCTION
2.1 The subject matter of the contract is the sale of clothing, accessories and other goods offered through our online shop.
2.2 Most POCUS products are printed, embroidered or otherwise produced only after an order has been placed. This production model is intended to avoid unnecessary overproduction.
2.3 The fact that a standard product is printed, embroidered or produced after an order has been placed does not make the product personalised or custom-made.
2.4 Standard products include products for which the customer selects from the designs, garments, sizes and colours offered in our online shop.
2.5 A product is considered personalised or custom-made only where it is produced according to individual specifications supplied by the customer or is clearly tailored to the customer’s personal requirements. Further information can be found in our Return and Cancellation Policy.
2.6 Due to differences between screens, devices and lighting conditions, the colours displayed online may differ slightly from the appearance of the physical product.
2.7 Minor variations may occur as a result of manual printing, embroidery and textile production processes. Such variations do not affect the customer’s statutory rights where a product does not conform to the contract or materially differs from its description.
2.8 Product illustrations, photographs and mock-ups are intended to provide an accurate representation of the product. The product description and the specifications stated on the relevant product page form part of the contract.
3. CONCLUSION OF THE CONTRACT
3.1 The presentation of products in our online shop constitutes an invitation to the customer to submit an order. It does not, by itself, constitute a legally binding offer from us.
3.2 The customer may place the selected products in the shopping cart and review or change the contents of the shopping cart at any time before submitting the order.
3.3 After proceeding to checkout, the customer enters the requested contact, delivery and payment information. Before submitting the order, the customer is given the opportunity to review and correct the order details or cancel the ordering process.
3.4 By clicking the final button labelled “Pay now”, “Buy now”, “Order with obligation to pay” or an equivalent wording clearly indicating an obligation to pay, the customer submits a binding offer to purchase the goods contained in the order.
3.5 After the order has been submitted, the customer will receive an automated email confirming that the order has been received. A purely automated acknowledgment of receipt does not constitute acceptance of the order unless the email expressly states that the order has been accepted.
3.6 The contract is concluded when we:
a) send an order confirmation expressly accepting the order;
b) send a dispatch or shipping confirmation; or
c) dispatch the ordered goods,
whichever occurs first.
3.7 Where payment is collected or authorised before the contract has been accepted and we subsequently do not accept the order, the relevant amount will be released or refunded without undue delay.
3.8 Before accepting an order, we may refuse it for legitimate reasons, including:
a) the product being unavailable;
b) an obvious pricing or product-description error;
c) incomplete or incorrect customer information;
d) unsuccessful payment authorisation; or
e) reasonable suspicion of fraud or misuse.
3.9 Order processing and communication relating to the contract are generally carried out electronically. Customers must ensure that the email address supplied during checkout is correct and that emails from us can be received without being blocked by spam filters.
4. PAYMENT
4.1 The payment methods available for the relevant order are displayed in the online shop and during checkout.
4.2 Unless otherwise stated for a particular payment method, the purchase price is due immediately upon conclusion of the contract.
4.3 Where payment is made through PayPal or PayPal Checkout, payment is processed by:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg
4.4 PayPal may provide additional payment methods, including payment by credit or debit card or other locally available payment options. The payment methods actually available to the customer will be displayed during checkout.
4.5 The terms and privacy policies of the selected payment service provider may additionally apply to the payment transaction.
4.6 We are not responsible for additional charges imposed independently by the customer’s bank, card provider or payment service provider, including currency-conversion or international transaction fees.
5. PRICES, TAXES AND SHIPPING COSTS
5.1 The prices displayed in the online shop are stated in the currency selected for the relevant country or region.
5.2 For deliveries within the European Union, displayed consumer prices include applicable statutory VAT unless expressly stated otherwise.
5.3 Shipping costs are not included in the product price unless free shipping is expressly stated.
5.4 Applicable shipping costs are displayed separately before the customer submits the order.
5.5 The total price payable, including applicable taxes and shipping costs charged by us, is shown during checkout before the customer submits the order.
5.6 For deliveries to destinations outside the European Union, additional import duties, customs charges, local taxes, brokerage charges or other fees may be imposed by the destination country.
5.7 Unless expressly stated during checkout that such charges are included, charges imposed by customs authorities, local authorities, carriers or other third parties are not included in the purchase price and must be paid by the customer.
5.8 Customers are responsible for ensuring that the products may legally be imported into the selected destination country.
6. DELIVERY
6.1 We deliver to the countries and regions available for selection during checkout.
6.2 The applicable delivery conditions, expected production time, expected delivery time, shipping costs and any delivery restrictions are displayed in the online shop, on the relevant product page, during checkout or on our Payment and Shipping page.
6.3 Unless expressly agreed as a binding delivery date, stated delivery dates and delivery periods are estimates.
6.4 Production and delivery periods begin after the contract has been concluded and, where advance payment is required, after payment has been successfully received or authorised.
6.5 Deliveries are generally not made on Sundays or public holidays applicable at the place of dispatch or delivery.
6.6 Where an order contains products with different production or delivery times, the products may be shipped together or in separate shipments.
6.7 Where products are shipped together, the delivery time may be determined by the product with the longest stated production or delivery period.
6.8 Partial deliveries are permitted where reasonable for the customer. Customers will not be charged additional shipping costs for partial deliveries unless this has been expressly agreed.
6.9 If delivery is delayed, we will inform the customer as soon as reasonably possible.
6.10 For consumers, the risk of accidental loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
6.11 This does not apply where the consumer independently commissions a carrier that was not offered or designated by us.
7. RETENTION OF TITLE
7.1 The goods remain our property until the purchase price has been paid in full.
7.2 Business customers may exercise a right of retention only in relation to claims arising from the same contractual relationship, unless mandatory law provides otherwise.
8. RIGHT OF WITHDRAWAL
8.1 Consumers may have a statutory right to withdraw from an online purchase within 14 days without providing a reason.
8.2 Detailed information about the right of withdrawal, applicable deadlines, the return process, repayment and the model withdrawal form is provided in our Return and Cancellation Policy.
8.3 Our Return and Cancellation Policy forms part of the pre-contractual information provided to consumers.
8.4 Standard POCUS products remain subject to the statutory right of withdrawal even where they are printed, embroidered or produced only after an order has been placed.
8.5 The statutory right of withdrawal may be excluded for products made according to individual customer specifications or products that are clearly personalised or tailored to the customer’s personal requirements.
8.6 Selecting a standard garment, size, colour or POCUS design from the options offered in the online shop does not, by itself, constitute personalisation.
8.7 Customers may also exercise an eligible statutory right of withdrawal through the electronic withdrawal function provided on our website.
8.8 The right of withdrawal is not dependent on our approval or on the customer obtaining a return authorisation or return number.
9. DEFECTIVE, DAMAGED OR INCORRECT GOODS
9.1 Statutory consumer rights relating to defective, damaged, incorrectly supplied or non-conforming goods apply.
9.2 Goods must conform to the contract and, in particular, correspond to their description, type, quantity, quality and other agreed characteristics.
9.3 Consumers are requested to inspect the goods after delivery for completeness, visible defects and transport damage and to inform us as soon as reasonably possible.
9.4 Failure to immediately inspect or report a defect does not affect the consumer’s statutory rights.
9.5 Where goods are defective or do not conform to the contract, the customer may be entitled to statutory remedies such as repair, replacement, a proportionate reduction in price or termination of the contract, depending on the circumstances and applicable law.
9.6 Please report damaged, defective or incorrect products to:
itspocus@outlook.de
9.7 Customers should provide their order number and, where reasonably possible, photographs showing the problem. The provision of photographs helps us assess and process the claim but does not limit statutory consumer rights.
9.8 Necessary return costs relating to a justified claim concerning defective, damaged or incorrectly supplied goods will be borne by us in accordance with applicable law.
9.9 Our production or fulfilment partner does not become the customer’s contractual partner. Claims relating to an order must therefore be addressed to FMAS Ltd, trading as POCUS.
10. LIABILITY
10.1 Our liability is governed by applicable statutory law.
10.2 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be prohibited by law.
10.3 In particular, nothing in these Terms and Conditions excludes or limits liability for:
a) death or personal injury caused by negligence;
b) fraud or fraudulent misrepresentation;
c) wilful misconduct or gross negligence; or
d) a breach of mandatory consumer protection or product safety law.
10.4 We are not responsible for delays or failures caused by events beyond our reasonable control, provided that we comply with all applicable statutory obligations and inform affected customers where appropriate.
10.5 This Section does not restrict any statutory right of a consumer to receive a refund or other remedy where goods are not delivered or do not conform to the contract.
11. INTELLECTUAL PROPERTY
11.1 All artwork, illustrations, designs, photographs, graphics, text, stories, product names, logos and other content displayed on the POCUS website are protected by applicable intellectual property laws.
11.2 Unless expressly permitted in writing, such content may not be copied, reproduced, modified, distributed, published, commercially used or made available to third parties.
11.3 Purchasing a POCUS product does not transfer any copyright, trademark right, design right or other intellectual property right to the customer.
11.4 Customers may photograph and share products for private and non-commercial purposes, including on personal social media accounts.
12. APPLICABLE LAW
12.1 These Terms and Conditions and contracts concluded under them are governed by the laws of the Republic of Cyprus.
12.2 Where the customer is a consumer, this choice of law does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence, where those provisions apply under applicable conflict-of-law rules.
12.3 The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13. SEVERABILITY
13.1 If any provision of these Terms and Conditions is found to be wholly or partly invalid, unlawful or unenforceable, the remaining provisions shall remain unaffected to the extent permitted by law.
13.2 Any invalid, unlawful or unenforceable provision shall be replaced by the applicable statutory provision.
13.3 This Section does not limit the rules protecting consumers against unfair or non-transparent contract terms.
14. VERSION APPLICABLE TO THE ORDER
14.1 The version of these Terms and Conditions made available to the customer at the time the order is submitted applies to that order.
14.2 We may update these Terms and Conditions for future orders where necessary due to legal, technical, operational or commercial changes.
14.3 Changes will not retrospectively alter contracts that have already been concluded unless required by mandatory law or expressly agreed with the customer.
II. CUSTOMER INFORMATION
1. IDENTITY OF THE SELLER
FMAS Ltd, trading as POCUS
Alexandrou Papadiamanti 1
Block A / Office 26
6035 Larnaca
Cyprus
Company Registration No.: HE 412242
VAT ID No.: CY10412242C
Email: itspocus@outlook.de
Website:
https://itspocus.com
2. TECHNICAL STEPS FOR CONCLUDING THE CONTRACT
The customer selects the desired product and product options and places the product in the shopping cart.
The shopping cart can be reviewed and changed before checkout.
During checkout, the customer enters or confirms the required contact, billing, delivery and payment information.
Before submitting the order, the customer is shown an order summary and may correct the information provided or cancel the process.
The order is submitted by clicking the final button clearly indicating that the order creates an obligation to pay.
Further information about acceptance of the order and conclusion of the contract is provided in Section 3 of these Terms and Conditions.
3. CONTRACT LANGUAGE
3.1 The contract language is English.
3.2 Where information is additionally provided in another language, the applicable mandatory requirements concerning consumer information and contractual language remain unaffected.
4. STORAGE OF THE CONTRACT TEXT
4.1 Before submitting an order, the customer may save or print the order information and these Terms and Conditions using the functions provided by their browser or device.
4.2 After the order has been submitted, the customer receives the order information and relevant contractual information by email or another durable electronic medium.
4.3 We store order and contract data for the period required for order processing and compliance with statutory retention obligations.
4.4 Customers should retain the order confirmation, these Terms and Conditions and all other contractual documents for their records.
5. MAIN CHARACTERISTICS OF THE GOODS
The main characteristics of the goods are stated in the relevant product description, including, where applicable:
a) the product type;
b) the available size and colour;
c) the material;
d) the print or embroidery;
e) fit and sizing information;
f) care instructions; and
g) production or delivery information.
6. PRICES AND PAYMENT
6.1 Prices, applicable taxes, shipping costs and the total amount payable are displayed before the order is submitted.
6.2 The available payment methods are displayed during checkout.
6.3 Unless otherwise stated, payment is due immediately upon conclusion of the contract.
7. DELIVERY INFORMATION
7.1 Delivery destinations, shipping costs, production times, expected delivery periods and delivery restrictions are stated on the product page, during checkout or on our Payment and Shipping page.
7.2 Information stated specifically for an individual product takes precedence over general delivery estimates where the two differ.
8. STATUTORY CONFORMITY RIGHTS
8.1 Consumers benefit from the statutory rights applicable to goods that are defective or do not conform to the contract.
8.2 These statutory rights are not limited by a manufacturer’s guarantee, a commercial guarantee, a production partner’s internal policy or any voluntary return arrangement.
9. COMPLAINTS AND CUSTOMER SERVICE
Questions, complaints and statutory claims may be submitted to:
FMAS Ltd, trading as POCUS
Email: itspocus@outlook.de
We aim to respond to customer enquiries within a reasonable period.
10. DISPUTE RESOLUTION
The former European Commission Online Dispute Resolution platform has been discontinued and is no longer available.
Information concerning any applicable alternative dispute resolution body will be provided where we are legally required or have expressly agreed to participate in such a procedure.
11. EFFECTIVE DATE
These General Terms and Conditions and Customer Information are effective from 16 July 2026.
Last updated: 16 July 2026